FAQ

Revision FAQ

What currency are your prices listed in?

All prices are listed in USD.

 

What payment methods do you accept?

We accept major credit cards such as Visa, Mastercard, and AMEX, as well as Shop Pay, PayPal, and Google Pay.

 

How often do you restock?

We suggest visiting the product page and clicking the color way, product, and size that you're interested in and the "Notify Me" button in order to receive an email if the item does become available sometime at a later date.

How do I find out my size?

For the most accurate size assessment, please refer to the sizing chart of the specific item you're looking at. This information is available on the product page.

Can I cancel or edit my order?

Once orders are placed, we are unable to cancel or modify them.

 

Can I combine two orders into one shipment?

Orders cannot be combined. As soon as they're placed, the processing starts right away.

 

How do I track my order?

Kindly refer to the tracking information given in your shipment confirmation email.

 

When will my order ship?

Delivery time estimates are available on each product page.

 

My Tracking Information states that my order was delivered but I have not received it. What does this mean?

Please email rvsncustomerservice@gmail.com we’ll do our best to resolve this as quickly as possible. 

 

What is your return policy?

Sales are conclusive. We do not accept returns or offer refunds. However, if there's a significant factory defect in your item, exchanges are allowed within 48 hours of receiving the shipment.

 

What should I do if my order hasn't been delivered yet?

Shipments can face delays because of customs, regional factors, or national holidays. If you haven't received your order within 20 business days or if your anticipated delivery date has lapsed, kindly reach out to us at rvsncustomerservice@gmail.com.

 

Who can I contact if I have more questions?

For additional inquiries or information, kindly reach out to rvsncustomerservice@gmail.com.