We have a strict policy regarding sales, stating that once a purchase is made, it cannot be refunded or returned. To address any issues with the merchandise, we ask customers to use the provided contact form within 48 hours of receiving the product. If a return is necessary, the items must be in their original packaging and in perfect condition, similar to when they were first purchased, including the inclusion of printed receipts. "As-new condition" refers to the items being unworn, unwashed, and undamaged, unless there is a factory defect that necessitates an exchange. We reserve the right to decline an exchange if the merchandise fails to meet these criteria. Customers are responsible for covering the costs associated with shipping the merchandise back for an exchange.